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De-Escalation: The Most Essential Management Skill of 2021
Your Brain at Work
The Third Habit of Brain Power in Law Enforcement
All employees, especially in retail and health care and transportation need some degreeof of education on this. The more the escalation starts, the fewer cognitive resources you have,. Like your working memory decreases, your self control decreases. So it's really building a new habit. And what we're trying to do with calm is kind of break the over all habit of stopping and de escalating. We' try to break that into three chunks and teach it over like three one hour blocks where you actually go off and practice different elements in between.
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