Wine-ing Down With Justin Pichetrungsi and Ian Krupp
The Dave Chang Show
00:00
Navigating Customer Expectations in the Restaurant Industry
This chapter delves into the challenges of meeting customer expectations in the restaurant industry, focusing on issues like wine service and meal spiciness. It highlights a specific incident with a corked wine and discusses the potential benefits of a rating system for both customers and employees to mitigate service tensions.
Transcript
Play full episode
