
#56: When your Biggest Competitor is Inertia
That Will Never Work
How to Make It Better for the Customer
City grows can be used to issue a dog license, building permit or track your contracts like youn. The system of government are not set up for efficiency and predolability - they're set up for no mistakes. It's just so ineffective to demonstrate you can make things better for the customer. Unless making things better for custom is part of the key ethos of an organization. And i've ben doing thi tri so hard be generous.
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