User-Centric Innovation at Fleetio

This chapter explores Fleetio's user-centric approach, emphasizing the collaboration among product managers, designers, and engineers to engage directly with customers. It highlights how this immersive culture fosters a strong connection to user needs and the role of customer feedback in product development. The conversation also examines the impact of AI on workforce dynamics, contrasting perspectives on technology's role in enhancing human capabilities versus replacing jobs.