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418 Myths of Social Media by Ian MacRae

The Marketing Book Podcast

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How to Use Social Media to Improve Communication

Slack, Teams or any of that tech is also social media because it's a communication platform. Having those channels opened up is really useful. But there's a second issue too about having kind of public social media channels and considering how employees might respond to them. We've seen big conflict in workforces really, really not liking the kind of public communication. If you have a huge, huge disparity between what you're saying internally to people and what you're say externally to your customers or clients, that can create a real conflict too.

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