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The Potential Of The Kanban Maturity Model: Balance, Adaptability And Customer Satisfaction (with Teodora Bozheva)

Product Agility

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How to Develop Customer Intimacy

The model offers guidance about how to develop this customer intimacy. Companies are then prepared for addressing weaknesses or opportunities for improvement in the processes. This is very important and it's surprising for many organizations that think that if we want to improve first we have to eliminate the waste in the process.

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