The Importance of Embracing Experimentation

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In a successful program, does that always mean that experimentation is democratized? That it kind of lives everywhere that everyone is empowered? I'm wondering how closely tied those two things are for you. Even if they're very good at testing things, there's going to be a large share of the company that's still making decisions sort of like Kipo-based. And then I wouldn't call that like a successful quote-unquote culture of experimentation because part of it is that it has to be permeating all decisions.

How does one build a strong culture of experimentation at an organization (and what does that even mean)? One way is to spend a few years working at a company that already has such a culture… and then jump ship to another organization that is well on its way! That's (sort of) what our guest, Lukas Vermeer, did when he left booking.com to go to Vista. With Val Kroll guest-co-hosting, we dug into the challenges — organizational, educational, and mindset-al (?) — when it comes to having an organization successfully and appropriately integrate experimentation into their operational ways. For complete show notes, including links to items mentioned in this episode and a transcript of the show, visit the show page.