How To Roll Out A Self-Serve Model At A 10M+ Company
ProductLed Podcast
The Importance of Recognizing Your Customer Service Representative
The ability for anybody to think macro and then micro just like macro and micro economics it is like super important especially in business. I did later was really treating those two CS people like a sales team we had thermometers going of like our goals and things like that they eventually got commission etc right because they deserved it They were doing sales ask things, so I think that if you recognize that even if it's PLG it is still a sale and you're replicating certain things that also might need to be in the compensation of the people right? That's what ended up working as recognizing that this person wasn't a customer service representative they were actually a junior salesperson who was dealing with a particular
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