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Will Guidara: Unreasonable Hospitality

FranklinCovey On Leadership

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The Role of an Expediter in a Fine Dining Restaurant

The expediter in a fine dining restaurant is one of the hardest jobs on the entire team. Elie Zar-Servantes who was a food runner at our restaurant was not a great food runner. The more time he spent with him, the more I got to learn that he was a really great leader and unbelievably organized. And so rather than firing him, like a lot of my colleagues wanted toAt the time, I moved him into that important role of expediter. People thought I was crazy taking someone that wasn't succeeding in one role and moving them into arguably a more important role. But once he was in that role, he flourished to the point that he became one of the most

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