How Zepto Became India’s Fastest Growing Startup
Y Combinator Startup Podcast
00:00
Navigating Customer Experience in Startups
This chapter explores the crucial role of hands-on management in refining customer experience for a startup. The speakers share their journey through personal involvement in operations, highlighting the importance of logistics and customer insights in achieving rapid growth and market presence. Additionally, they discuss the challenges of scaling in India's competitive landscape, emphasizing the value of resilience, talent acquisition, and a strong company culture.
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