The Futur with Chris Do cover image

210 - Know your audience — with Eric Moore

The Futur with Chris Do

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Navigating Sales and Design Thinking in SaaS Growth

This chapter recounts the journey of a rapidly growing SaaS company grappling with sales strategy complexities during exponential growth. It highlights the challenges of implementing a new CRM system and the value of design thinking methodologies in enhancing customer engagement and fostering team collaboration. By employing tools like the Impact Difficulty Matrix and emphasizing user-centric design, the chapter illustrates how creative problem-solving can drive cost savings and effective business operations.

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