How to Have Difficult Conversations?

Andi: I like to look at these five steps that to happen a difficult conversation is, i call it a universal adapta. It is the swiss army knife of conversational tools. You can adapt it to race and politics, but you can also use it for deciding wht you want to have for dinner with your significant other. Andi: Some of the most difficult conversations are ones that are emotionally charged or it's about a polarizing topic. So start with a small conversation, one on one is optimal in these tie situations.