Dealing With Unhappy Team Members and Customers
The EntreLeadership Podcast
00:00
How to Enforce a Cancellation Policy and a Fee With Grace and Kindness Without Being Taken Advantage Of
As I'm expanding, it's getting to be a bigger problem. It was probably about 10% of my revenue. So our policy is we have to give us 24 hours notice and there's no fee if you do that. But if you give us less than 24 hours notice, then we will charge you.
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