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Building customer loyalty and a human connection in an increasingly competitive landscape - Interview with Conny Kalcher of Zurich Insurance

Punk CX with Adrian Swinscoe

CHAPTER

Intro

This chapter delves into the speaker's rich background in customer experience, detailing their journey from a renowned toy company to the insurance industry. It highlights the importance of cross-industry insights in fostering customer loyalty and enhancing service in a competitive environment.

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