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CNLP 655 | William Ury On How To Fire Underperforming Staff and Handle Angry Church Members, De-Escalating Nuclear Conflict with Donald Trump, Kim Jong Un and Dennis Rodman, and Negotiating Peace in the Middle East

The Carey Nieuwhof Leadership Podcast

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Emotional Intelligence and Conflict Resolution

The chapter details strategies for handling emotionally charged situations, such as being yelled at by a president, negotiating with angry individuals, and regulating one's emotions. It emphasizes the importance of listening, staying calm, and understanding underlying personal struggles to de-escalate conflicts effectively in various scenarios, including political crises and congregational meetings.

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