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CNLP 655 | William Ury On How To Fire Underperforming Staff and Handle Angry Church Members, De-Escalating Nuclear Conflict with Donald Trump, Kim Jong Un and Dennis Rodman, and Negotiating Peace in the Middle East

The Carey Nieuwhof Leadership Podcast

CHAPTER

Emotional Intelligence and Conflict Resolution

The chapter details strategies for handling emotionally charged situations, such as being yelled at by a president, negotiating with angry individuals, and regulating one's emotions. It emphasizes the importance of listening, staying calm, and understanding underlying personal struggles to de-escalate conflicts effectively in various scenarios, including political crises and congregational meetings.

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