Exploring the significance of taking initiative at work, the chapter delves into the impact of constructive feedback and the necessity of focusing on solutions rather than solely highlighting issues. Using an analogy related to personal relationships, the speakers stress the importance of guiding towards positive behaviors.
Are you "too nice" at work? Social psychologist Tessa West shares her research on how people attempt to mask anxiety with overly polite feedback — a practice that's more harmful than helpful — and gives three tips to swap generic, unhelpful observations with clear, consistent feedback, even when you feel awkward. After the talk, Modupe shares useful tips on how to share constructive criticism.