How I Helped Rippling Hire Their First 5 CSM's after $45m Series A, and lessons from Gorgias, other SaaS Brands on building CSM teams
SaaS Interviews with CEOs, Startups, Founders
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How to Increase Your Response Rates
LinkedIn is the source of truth for business profiles. I almost always use job title. There's no SaaS industry, which is really annoying. You can also use acronyms like MRR, ARR, ACV because they're usually attached to metrics. And if you see metrics on a candidate profile, that's a very strong indication of a top performer.
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