Matt Bertulli (Lomi, Pela Case) Is All About Customer Experience
The Andrew Faris Podcast
00:00
How Do You Automate Your Customer Experience?
Pila case started recording thank you videos for every new customer three years ago. Lomi is starting right now, and again, this sounds ridiculous, but like every single new customer that comes in, we actually manually text them. We're still learning so much every day about why do people buy the product? What don't they like about it? And they're spending 500 bucks. It's a freaking appliance.
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