Legal Innovation Spotlight cover image

19 - Customer-Centric Strategies in Legal Innovation with Ben Wightwick

Legal Innovation Spotlight

00:00

Evolving Customer Success in Legal Tech

Exploring the transformation of customer success strategies in the legal tech industry, focusing on collaborative success plans and continuous evaluation for client objectives. Emphasis on customer education and advocacy, with insights on transitioning from services to productization, technology adaptations, and the innovation journey within law firms. Highlighting the importance of stakeholder understanding, feedback, and transparent communication in building strong customer relationships and driving successful outcomes.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app