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143. How To Think Well at Work with David Rock
At Work with The Ready
What Happens in the Brain When Feedback Works?
We reverse engineered what happens in the brain when feedback works. For feedback to work, you've basically got to do something called mental contrasting. And anything that reduces cognitive resources is going to inhibit feedback working. We have this hypothesis on paper that people who ask for feedback have less of a status threat. In fact, it makes them look good, less of an autonomy threat and less of a related threat. So we found that asking for feedback reduces the threat response for both sides by about 50 per cent.
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