This chapter explores the importance of making desired behavior easy and dives into the concept of charisma. It discusses the impact of difficult experiences on customer complaints, provides insights on mastering charisma through observation and practice, and highlights the benefits of charisma in leadership.
Zoe Chance teaches the most popular class at the Yale School of Management. But you don't have to got to Yale to hear what she has to say, because she's with us today to share a few key insights from her book "Influence Is Your Superpower."
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