"Influence Is Your Superpower: The Science of Winning Hearts, Sparking Change, and Making Good Things Happen" by Zoe Chance
The Next Big Idea Daily
The Power of Easy Behavior and the Art of Charisma
This chapter explores the importance of making desired behavior easy and dives into the concept of charisma. It discusses the impact of difficult experiences on customer complaints, provides insights on mastering charisma through observation and practice, and highlights the benefits of charisma in leadership.
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