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How to Persuade Without Pressure — The Magic Question That Changes Everything

Negotiate Anything

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Empathy and Forgiveness in Leadership

This chapter discusses the significance of respectful communication and empathy in managerial roles, particularly when addressing employee mistakes. It introduces the 'magic question' as a tool for encouraging collaboration and self-reflection, while emphasizing the balance between accountability and forgiveness. The speakers explore how a forgiving leadership style can enhance loyalty and maintain trust within the workplace.

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