Exploring AI's Impact on Communication and Expertise Management

What do you do when there’s too much work but not enough people to do it? Bring in some support! This week, Anne and Frances talk to a listener whose expert sales team can no longer keep up with everything the company offers. Together, Anne and Frances outline ways to simplify work for a stressed out team—including the use of AI to reduce complexity and increase capacity. They also offer advice for any leader moving through a shift as radical as introducing AI into the workflow.

What problems are you dealing with at work right now? Call or text 234-FIXABLE or email fixable@ted.com to be featured on the show.

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