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Measuring critical user journeys - Javier Andrés Bargas-Avila (UX Director, Google)

The Product Experience

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Creating User-centric Tasks and Critical User Journeys

The chapter delves into the importance of creating user-centered tasks and aligning them with Critical User Journeys (CUJs) in product development. It emphasizes understanding user behaviors and needs through research, defining tasks that cater to user goals, and measuring success based on user satisfaction. The conversation stresses the collaboration between UX, product, and engineering teams in integrating CUJs throughout the product development lifecycle for a more effective and user-centric approach.

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