
141: Building better digital consumer experiences
Radio Advisory
00:00
How to Design the Best Digital Consumer Experience in Healthcare
Jordan: We tend to design these products for technologically enabled people or people who already have access to these tools. Ty: My biggest fear is as the healthcare industry adopts more and more digital solutions, we actually make inequities worse and not better. The other thing I'd be remiss to not mention is the trust angle. It's not just something of building a tool that is mobile first, that has a pretty low barrier to entry and people will use it.
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