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Why big companies will never get content management right, with UCLA’s Sarah T Roberts

The Vergecast

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Navigating the Complexities of Content Moderation

This chapter examines the intricacies of content moderation in the digital landscape, focusing on the findings from expert research and interviews with moderators globally. It discusses the commercial pressures faced by social media platforms, the varying moderation standards, and the impact of cultural contexts on content management. Additionally, the chapter highlights the need for balancing free speech with brand integrity and the responsibilities tech companies hold in serving public interests.

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