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2min chapter
Outrage in the work chat
Eat Sleep Work Repeat
Strategies for Managing Outrage in the Workplace
This chapter focuses on essential strategies for leaders to effectively manage employee and customer outrage. It underscores the significance of proactive engagement and humility in crisis management, advocating for the establishment of advisory groups and listening communities.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode