Navigating Career Changes in a New Era

This chapter explores the profound effects of COVID-19 on professional life, particularly highlighting the shifts toward digital marketing and new opportunities for growth. It features personal anecdotes from a former executive reflecting on hiring practices, the evolving job market, and the importance of genuine service in the hospitality industry. The discussion emphasizes the balance between intuition and evidence-based decisions in the hiring process, urging leaders to consider character, competency, and organizational fit.