What Are Your Key Retention Strategies?

The key for our retention retention which I'm very proud is the coaching calls. And we did train a lot of our account managers which they are amazing and then they were basically the reason of my my retention. So in this coaching calls what we do it's very easy to just we share the screen, walk them to our CRM which most of the agencies are using right now. It's a high level so we go through the pipeline We ask if they're feel comfortable using itWhat questions do they have? What happened in this column that they have so many leads that they haven't moved around. Now schools are opening again so we create a campaign specifically for the schools were a little bit