The science of conversation analysis can make you more persuasive, with Elizabeth Stokoe
People Who Read People: A Behavior and Psychology Podcast
00:00
How to Build a Relationship With a Client
In business to business coal call sale s, salespeople that started out with small talk didn't get as far and as quickly. The ones that can have cut to the chase more quickly and were a bit more direct did better. In crisis negotiations it's really important to build a good rapo with the person in crisis. And so at the other end of the encounter, what we see is that the really effective negotiators who don't do that kind of, i really care about you doesn't work either.
Transcript
Play full episode
