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Linking Customer Needs to Product Requirements and Robust Design
Accendo Reliability Webinar Series
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Integrating Customer Needs into Failure Analysis
This chapter explores how customer needs are incorporated into product requirement analysis using Design for Failure Modes and Effects Analysis (DFMEA). It emphasizes establishing severity criteria based on the impact of unmet needs and provides examples of failure modes and solutions to enhance customer satisfaction.
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Linking Customer Needs to Product Requirements and Robust Design
podcast episode with speaker Rob Allen
Reliability engineers should have a clear understanding of how customer needs link to product requirements. Product requirements that have the most impact on customer needs should be considered in your design failure modes and effects analysis (DFMEA). This webinar will review the quality function deployment methodology (QFD), which identifies critical-to-quality (CTQ) requirements and supports requirements validation. We will also cover how the relative importance of CTQs can be used to determine DFMEA severity criteria.
This Accendo Reliability webinar was originally broadcast on 8 April 2025.
To view the recorded video/audio and PDF workbook of the event, visit the webinar page.
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Linking Customer Needs to Product Requirements and Robust Design
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