Exploring the operational dynamics of using a robot arm in food preparation at Colonel, including reliability, cost, and maintaining precise timing for customer orders. The chapter also touches on system crashes, challenges during technical issues, and the convenience of using an app for food ordering.
Thirty-one years after founding Chipotle, Steve Ells is back with what he hopes will be another fast-casual dining revolution: the highly-automated, plant-based food chain, Kernel. Ells says that streamlining and automation will allow him to pay workers well above minimum wage and give them more benefits – all while reducing labor costs. But don’t call it a robot restaurant! Kara and Ells discuss the mechanics and philosophy underpinning Kernel’s concept and the downstream effects of integrating tech into our food.
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