141: Building better digital consumer experiences
Radio Advisory
00:00
The Right Balance Between Self Service and Customer Service
There are certain activities and this can depend on your organization that you never want a patient to self serve on. People of all walks of life may have some trust issues, especially with things related to their healthcare data. We shouldn't exist in a world where the only way to have some of that touch is through an analog channel as opposed to a digital channel.
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