Navigating Tipping and Industry Evolution

This chapter explores the intricate tipping system in New York City's restaurant industry and its implications on labor laws and pay disparities among staff. It also examines the industry's shift towards meal delivery and innovative business models during the COVID-19 pandemic, emphasizing the need for adaptability and improved customer service. Additionally, the chapter highlights post-pandemic staffing challenges and the economic impact on wealth distribution within the context of the evolving restaurant landscape.