How to Convince People That They Should Treat People Better

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The opposite of a rude work place, or a rude situation, you would say, is a civil situation. And so for me, that just means, in my world, it's more than neutral. So admittedly, what i study is super subjective, but the bottom line is it does matter. What should people do if they're working with a really uncivil boss? One thing is to recognize the toll that it might be taking on them. A, you know, ideally you're getting the word to some one that can help change the situation. It comes down to honing our self awareness and tweaking certain behaviours.

Have you ever had a rude co-worker or boss — or have you ever been told that the “jerk” is you? Today’s guest, Christine Porath, researches incivility in the workplace. She’s found that if you want to have a thriving business full of happy and talented employees, there is no room for any kind of disrespect. In this episode, she shares insights from her research and suggests ways anyone—bosses, managers, and employees alike—can up the civility at work. Christine teaches at Georgetown University's McDonough School of Business and is the author of “Mastering Civility: A Manifesto for the Workplace” and co-author of “The Cost of Bad Behavior: How Incivility is Damaging Your Business and What to Do About It”. She has written for the Harvard Business Review, the New York Times, the Wall Street Journal, McKinsey Quarterly and the Washington Post. Her new book, “Mastering Community” is forthcoming (Grand Central Publishing, 2022). To learn more about "How to Be a Better Human," host Chris Duffy, or find footnotes and additional resources, please visit: go.ted.com/betterhuman