Exploring the adverse effects of using metrics and rewards in organizations, leading to a shift in focus, data manipulation, and neglect of broader objectives.
Historian and author Jerry Muller of Catholic University talks about his latest book, The Tyranny of Metrics, with EconTalk host Russ Roberts. Muller argues that public policy and management are overly focused on measurable outcomes as a measure of success. This leads to organizations and agencies over-focusing on metrics rather than their broader mission. The conversation includes applications to education, crime, and health care.