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A 72-Hour Retail Transformation with Robert Neer and Brent Van Wieringen (ex- Best Buy, Amazon, Walgreens)

The Frictionless Experience

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Rethinking the Role of Product Management: A Customer-Centric Approach

This chapter explores the changing role of product managers, urging them to prioritize customer needs over traditional backlog management. It dismantles common myths surrounding product management and advocates for a collaborative approach grounded in customer insights.

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