Do You Want Empathy or Solution?

Sometimes what some one wants is just ampathy. And sometimes what they want is help. If you offer your advice for how to solve a problem to some one who in that moment really just wants a pat on the back or hug, do you know what happens? Not good things. Anyone who's ever been in a relationship or had a kid knows exactly what we're talking about here. So i think the first thing that you have to do, which is actually a really, really hard thing to do, is to figure out what they want....