9. You Are Not the User: How the the False Consensus Effect Can Lead Good Design Astray (feat. Alita Joyce, UX Specialist at NN/g)
NN/g UX Podcast
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The Human Mind and Useability, Very Popular Class
I know that you instruct, you kno, the human mind and useability, very popular class. But yes, man, users are surprising. There was this hilarious video i saw, actually recently. It is such a great example of that idea that we assume people would do the same thing as us. And in reality, you'll see people do things in very different ways.
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