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The Two Chemicals Behind The Best Hospitality Experiences - Samantha Hardcastle

Hospitality Daily Podcast

CHAPTER

Exploring Emotional Connections in Hospitality Experiences

This chapter explores how technology intersects with hospitality by emphasizing the importance of emotional experiences in guest interactions. Through a personal experience in Sicily, the discussion reveals how immersion and a sense of safety can enhance human connection, suggesting that the industry should prioritize emotional aspects alongside technological advancements.

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