Mass Construction Show cover image

Firing, Hiring, Fake Best Places to Work & More w/ Krysta Van Ranst

Mass Construction Show

CHAPTER

Enhancing Customer Experience in Construction

This chapter critiques the authenticity of industry awards, labeling them as popularity contests rather than true measures of merit. It also explores the growing importance of customer experience in the construction industry, advocating for a focus on client satisfaction to drive loyalty and enhance service value.

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