Take a Punk rock approach to your CX and create more superfans with Adrian Swinscoe
The Business of Customer Love
Challenging the Status Quo and the Concept of Punxiex
Exploring the frustration of unclear instructions, the concept of 'Punxiex', and the parallels between punk music and the experience industry, this chapter urges readers to think differently and do better.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
