Do You Know What's Working?

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i really think if we're being respectful to each other, and again, going back to these basics that we kidded around about, kindergarten type behavior, people believe like, ok, they see me as a human. And so i think grounding it in specifics makes people, again, less defensive. It also feels to me like like i'm a very conflict of erst person. So by the time i bring this up to someone, it's going to be something that i have been like fixating on and stewing in my head. I worked at a university where we had yellow card, red card, you know, kind of like hand signals in the moment. And i just

Have you ever had a rude co-worker or boss — or have you ever been told that the “jerk” is you? Today’s guest, Christine Porath, researches incivility in the workplace. She’s found that if you want to have a thriving business full of happy and talented employees, there is no room for any kind of disrespect. In this episode, she shares insights from her research and suggests ways anyone—bosses, managers, and employees alike—can up the civility at work. Christine teaches at Georgetown University's McDonough School of Business and is the author of “Mastering Civility: A Manifesto for the Workplace” and co-author of “The Cost of Bad Behavior: How Incivility is Damaging Your Business and What to Do About It”. She has written for the Harvard Business Review, the New York Times, the Wall Street Journal, McKinsey Quarterly and the Washington Post. Her new book, “Mastering Community” is forthcoming (Grand Central Publishing, 2022). To learn more about "How to Be a Better Human," host Chris Duffy, or find footnotes and additional resources, please visit: go.ted.com/betterhuman