1014.Insights: How do you onboard a borderless business?
Fintech Insider Podcast by 11:FS
Managing expectations and UX during onboarding
Ivan and Rudolf discuss real-time feedback, clear communication, and managing client anxiety to improve completion rates.
About this episode:
In this episode, in partnership with 3S Money, host Benjamin Ensor is joined by a panel of experts to unpack a challenge that affects every business in financial services: the broken state of business onboarding.
Whether you’re a fintech startup, a digital bank, or a licensed financial institution, onboarding a business is where the innovation stops and the compliance chaos begins. The team explores why onboarding for mid-market businesses-too complex for SME flows, too small for enterprise-grade service- is still largely overlooked.
From multi-entity, multi-director companies to globally distributed teams and borderless founders, they break down why KYC for businesses is still miles behind the streamlined experience we’ve come to expect in retail. They also explore what it takes to verify complex business structures, and why the “missing middle” continues to be ignored.
Looking further ahead, the discussion zooms out to the rise of Offshore Banking 2.0: how do you onboard a business that lives everywhere and nowhere at once?
Whether you’re building compliance processes, leading a fintech, or just curious about the forces shaping business onboarding today, this episode is packed with insights on how the industry can finally solve one of its most persistent pain points. Enjoy the listen!
This week's guests:
- Ivan Zhiznevsky - Founder and CEO at 3S Money
- Rudolf Yagor - Senior Product Lead at Openpayd
- Emma Lindley- Founder of Women in Identity
Learn more at https://3s.money/
--
Links to check out:
Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to.
https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf
Support our charity partner School-Home Support
--
About 11:FS
At 11:FS, we don’t just talk digital - we make it happen. We're building truly digital financial services by partnering with bold teams to take them from market insights to real-world products. Whether you're an incumbent innovating or a startup breaking new ground, we bring the strategy, research, design, and delivery to make it real. Less talk, more impact.Proud winners of the British Bank Award for Consultancy of the Year - five times and counting. 👉 Learn more at 11fs.com/ventures
--
About Fintech Insider:
Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services.
Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space.
Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance.
Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you.
If you enjoyed this episode, don’t forget to subscribe and leave a review!
Got a question for us? Email podcasts@11fs.com!
Learn more about your ad choices. Visit megaphone.fm/adchoices
The AI-powered Podcast Player
