The Power of Active Listening and Social Reciprocity

Do you find yourself replaying an important conversation in your head and thinking - ‘why did I say that?’ Journalist and Pulitzer prize-winning author Charles Duhigg found himself at a similar impasse when he had to manage a project and struggled to connect with members of his team. So he learned everything he could about communication. Duhigg tells Reged Ahmad about the simple things anyone can do to improve their communication skills and why being a good listener is key You can support the Guardian at theguardian.com/fullstorysupport