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68. Niclas Ramon Staberg, Operating Advisor, Verdane - The era of Earned Growth is here!
The SaaSiest Podcast
The Importance of NPS in Customer Success
When I was a chief customer officer at High Streamy, are we allowed to guess? Yeah, you're allowed to guess. So it's a funny story because obviously we did. One of our largest customers didn't want to have any meetings with us. And when we did the survey later on, they actually scored us a 10 out of it. Like we got the highest score possible on the NPS even though they never talked to us.
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