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How to Lead Change Without Losing Your Mind (or Team)

Experts of Experience

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AI as an Organizational Asset

This chapter discusses the evolution of viewing artificial intelligence as a valuable asset rather than just a cost center, emphasizing its long-term benefits for organizations. It explores the importance of adaptive leadership and the need for authentic human interaction in customer service, even as technology advances. Personal anecdotes illustrate how strong leadership and technology can enhance customer experiences while maintaining a vital human touch.

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