How Do You Legitimize What You're Saying

"We do this through summarization, just ampathy and n repeating backs to demonstrate our understanding," he says. "But what you're saying is it. We're taking it to the next level, because we're saying, not only am i summarizing it so to demonstrate that i heard what you said, but am also going to incorporate what you said into my solutions." 'I respect your needs and see them as legitimate cri,' Neles adds. "'Let's play against our ego a little bit': Lawyers are problem finders, ok? That's what they're very good at,'" she writes.