Apple's Customer-Centric Approach and Social Media Business Models

The chapter explores Apple's emphasis on customer satisfaction over engagement, its privacy measures, and challenges in social media business models. It discusses the impact of advertising on social media platforms, the need for public involvement in creating digital ecosystems, and a study on media influence during Thanksgiving dinners. The conversation also delves into the perception gap on social media, extreme viewpoints, and the societal impact of online interactions.