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Being the Hero: On Managing Client Relationships

Catalyst Podcast

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How to Stop the Fight or Flight Instincts

Sometimes you have to step away for a second and give yourself. time because so often when you're just reacting on the fly, your gut is like push against that. You've got two possible response: assume positive intent or be curious. I actually remember in right after I joined NTT data as a meeting in a meeting with our CEO about prior. And Bob Bob immediately diffuses the opening meeting by saying, okay, so Barry who's our CIO. Barry you're playing the role of the villain of this meeting,. So it's your turn right now. It immediately reframed everyone's fight or flight instincts into okay like now. Well, he basically called out the victim mentality

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